Motor Vehicle Claims handling Service

We cover every aspect of your claim to ensure peace of mind.

Claims Process

1. Application – Complete Our claim form online or call our team on 1300 236 433
2. Liability approved – A replacement vehicle will be delivered once claim has been approved by the
at fault insurer
3. Monitoring claim and repairs – Status of claim will be updated throughout claim
4. Vehicle Return – Once repairs are complete our team will arrange collection of replacement
vehicle.

Conditions of Replacement Vehicle

Under the terms of our agreement which is provided to you on delivery, not at fault drivers still have
a contractual liability for the charges. In the event that you’re not at fault for the accident State Claim
will aim at recovering the credit hire cost of the hire vehicle from the at fault party. For a quick
outcome our team will require all the details of the accident to assess and determine the status of
your not at fault application.

We will ONLY require credit card details in the event of an accident which was caused by you e.g
excess fee / tolls / fines.

Liability of claim

In the event of a claim not being accepted by the other parties insurer or a claim not being paid we will appoint solicitors to handle the claim from here on.

Our team will advise you of the solicitors appointed and still assist in part of the claim. Legal fees
may apply if liability is an issue which our appointed solicitors will clearly outline in their terms and conditions.
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Get in touch today.

7 Poa Court
Craigieburn VIC 3064

Hours

Mon: 8am - 4pm
Tue: 8am - 4pm
Wed: 8am - 4pm
Thur: 8am - 4pm
Fri: 8am - 4pm
Sat: Closed
Sun: Closed

Email

recovery@stateclaims.com.au
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