When lodging a claim – Provide all accident details

Accidents can be stressful and dangerous, so it’s important to ensure that your vehicle has beenmoved or towed away from any accident site. Record everything from accident such as photos ofboth vehicles, and other parties details. If your car has a dash cam that recorded the accident, thatcould be useful footage we can submit to other parties insurer.

If you have decided you don’t want to contact your own insurance and you’re NOT at Fault youshould call State Claims and provide all accident information regarding accident.

Making a Claim

Contact our staff as soon as possible if you need to make a claim and have as much informationavailable as you can. Claims can be made over the phone or simply fill out our claim form. You canphone State Claims and ask to send you a claim form or click on the link below. You will need toprovide enough evidence to provide validity of your claim.

The types of documents we may request to prove damage or loss to your vehicle:

- Evidence of ownership
- Images from accident scene
- Drivers License
- Original Police reports

Working through your claim

When we have acceptance from other parties insurer to proceed with your claim we will appoint aclaims oicer for each claim and have an accredited assessor assess your vehicle. Their task is toexamine your situation, your loss and its value. They will then advise our company who will make adecision on your claim. Our team will keep you updated with your claim and stages in reaching an outcome.

Processes vary from claim to claim but in general if your car is repaired at your preferred repairerwe will discuss settlement with your repairer in reaching a fair and reasonable outcome.

In the instance that your vehicle is deemed a total loss all correspondence is made with clientsdirectly*. Contact our team to discuss.

Download your Claim From
White Arrow

Get in touch today.

7 Poa Court
Craigieburn VIC 3064


Mon: 8am - 4pm
Tue: 8am - 4pm
Wed: 8am - 4pm
Thur: 8am - 4pm
Fri: 8am - 4pm
Sat: Closed
Sun: Closed


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