We handle the full claims management process for motor vehicle incidents where you were not at fault. That includes liaising with the other parties insurer, organising a like-for-like replacement vehicle, arranging vehicle assessment and repairs, and working to settle your third-party claim as efficiently as possible.

You are eligible if:

• You were not at fault in a collision.
• The incident involved more than one vehicle.
• You have the details of the at-fault driver so that a third-party recovery process can proceed.

Using State Claims means:

• Zero Fault, Zero Cost - You won’t be out of pocket from using our service. Our fee is only taken as a small percentage when a claim is successful.
• We can often get you MORE money from your car insurance claim.
• You save time and hassle by having the entire process managed on your behalf.
• You get access to a like-for-like replacement vehicle while your own vehicle is being repaired.
• Repairs are managed to a high standard via accredited assessors and systems, and the cost is kept under control.

Once you engage our service, we aim to move swiftly: we’ll assess your eligibility, contact the insurer, organise your replacement vehicle, and oversee repair scheduling. Our goal is to minimise downtime and get you back on the road as soon as possible.

For eligible third-party (not-at-fault) clients, no! You will experience no upfront costs, meaning you won’t be out of pocket at all by using our service, as we aim to actually increase the value of your car insurance claim, and our fee is only taken as a small percentage from the successful claim.

We cover standard motor vehicles involved in not-at-fault collisions (more than one vehicle). We liaise with accredited insurance assessors for fair, quality assessments. Repairs are handled on behalf of your insurer or the at-fault party’s insurer in the recovery process.

Simply submit a claim form on our website or contact us directly. We’ll then determine your eligibility, contact the insurer, organise a replacement vehicle (if applicable), and coordinate the assessment and repair of your vehicle.

Our service is primarily aimed at drivers who were not at fault. If the fault is disputed or you were partially at fault, please contact us to discuss how best we can service you. The outcome may depend on the specifics of the incident, insurer liability, and third-party recovery prospects.

We are Melbourne-based and operate from Craigieburn, VIC, but we can service anywhere in Victoria. If your incident occurred outside of our regular service region, we may still be able to help you. Let us know what’s happened and we can discuss and assess whether we can assist you.

Our office is open Monday to Friday from 8am to 4pm. You can speak to us via our Live Chat service and we can get back to you usually within 5 minutes, between the hours of 8am to 5pm. You can email us at recovery@stateclaims.com.au or call 1300 236 433 to speak with a friendly consultant. If you need to speak with us outside of our opening hours please fill in our form and we’ll contact you as soon as possible the next working day.